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If you have problems while using our services, please feel free to contact us or browse the FAQ section below.

FAQ

  • What is a Domain Name?

    A domain is your identity online. It separates you from everyone else - once yours, as long as you keep renewing it, no one else may have it.

    There are two parts to a domain – the domain name itself, and the TLD (top level domain) extension. The most popular TLD is the .com extension – it is synonymous with online business. But due to its popularity, getting a good domain name with '.com' is hard - most have been bought and are not available.

  • I am no longer using my domain name. Can I cancel and request refund?

    No. Once the registration is completed, it is valid for the time frame specified and is non-refundable.